1. Match these words (1-8) with their definitions (a-h).

Keresse meg az adott szavak (1-8) definícióját (a-h).

2. Select the best word or phrase from the options to complete this letter to the PR manager at Air Naval.

Válassza ki azt a szót ill. kifejezést (A, B, C, D), amely a legjobban illik a levélbe.

Dear Mr. Morgan,

We ___________________₉ a report expressing our dissatisfaction with Air Naval over the cancellation of our tickets on a recent visit to Naval. This error ___________________₁₀ some considerable worry and trouble during our visit, as well as incurring extra costs.

As we were ___________________₁₁ to travel by air from Budapest to Prague (in spite of having ___________________₁₂ and paid for this flight 3 months before), we were ___________________₁₃ to go by road, the cost of which was €230.

We would now like to ask whether this cost could be ___________________₁₄. We attach copies of our flight vouchers and the ___________________₁₅ for the road transfer.

We ___________________₁₆ to hearing from you about this matter.

Yours sincerely,

James Smith

9	A	enclose	B	submit	C	include	D	send
10	A	raised	B	caused	C	gave	D	made
11	A	prevented	B	disabled	C	unable	D	incapable
12	A	cancelled	B	recorded	C	registered	D	booked
13	A	obliged	B	made	C	having	D	caused
14	A	paid back	B	reduced	C	reimbursed	D